Terms & Conditions
"We" "Us" "Ourselves" "Seller" "QuattroPrint" means quattroprint.co.uk website operated by Quattro Group (UK) Ltd, company registered in England and Wales under company No. 06250858, VAT No. 919 0837 06. Our registered office and trading address is at: Westgate House, Westgate, Ealing, London, W5 1YY.
"You" "Your" "Buyer" means the person, firm or company purchasing goods and / or services from Quattro Group (UK).
"Product", "Goods" means all goods and services supplied by the "Seller" to the "Buyer".
"Working days" means Monday to Friday, excluding Bank or other Public Holidays.
"Normal Working Hours" means 9 am to 5 pm on a Working Day.
"Turnaround" means number of Working days required for production (print, finishing and packing) and delivery of a Product.
"Work" "Order" means all steps required to prepare, produce and / or manufacture all goods and required to provide services.
"Preliminary Work" means all work done in the concept and preparatory stages (including non-exhaustively design, artwork, colour matching).
"PDF Proof" means normalized and standarized PDF file (PDF/X-4 compliant file) based on submitted project.
"Electronic File" means any text, illustration or other matter supplied or produced by either Party in digitised form on disc or by internet transfer or any other communication link.
"Artwork" means any file(s), illustration(s) supplied by the Buyer in digitised form on disc or by internet transfer or any other communication link.
"The Site" or "the Website" means the quattroprint.co.uk site on the worldwide web maintained by or on behalf of the Seller.
Description of Services
- Printing of various products available on the Site
- Upload function for submitting files directly for print
- Access to an online account for the purposes of managing account details and / or ordering printed materials by a specific account holder
- Graphic design
Terms and Conditions
These TERMS AND CONDITIONS govern your access and use of our services. By accessing or using the functions of the Site you agree to be bound by these TERMS AND CONDITIONS and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these TERMS AND CONDITIONS. The contract made by you online with us incorporates these TERMS AND CONDITIONS, which shall prevail over any and all terms and conditions, proposed by You.
QuattroPrint reserves the full right to make modifications or changes to our sites, services and to these TERMS AND CONDITIONS at any time without prior notice. Any legal entity or private person that accesses this site should review these TERMS AND CONDITIONS each time of access to this Site.
QuattroPrint aims to continuously develop new products and services and therefore reserves the right to amend the specifications of any goods or products without notice.
We guarantee that the Goods will correspond to the description given to buyer via the Website and/or over the phone. All products we print/produce/sell are always custom-tailored. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the Goods.
We reserve the right to alter any details of Products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or spelling mistake and any resulting loss.
We will do our best to match colours as they appear on the PDF Proof although we are not liable for the final colours appearance as the screen based colour system (RGB) and the print colour system (CMYK) differ. Slight differences in colour (up to 20% in CMYK value) may occur and we cannot take responsibility for that.
Artwork must meet the requirements listed on Artwork Help page. If artwork does not satisfy those requirements , it may be rejected and the whole order cancelled, in which case £10 + VAT cancellation fee shall be deducted.
Artwork can be supplied in the following ways:
- Uploaded via the website – please log in to your account and locate your order details. Then press ADD ATTACHMENTS button;
- Sent by e-mail to firstname.lastname@example.org (The order reference number must be included in the Subject line). Each email must not be bigger than 10MB otherwise it will be rejected by our spam filters. Artwork supplied via e-mail is subject to additional fee;
- Saved on CD/DVD and posted to us, please do include the order reference number. Artwork supplied via CD/DVD is subject to additional fee.
It is the Buyer's responsibility to maintain a copy of any original Artwork provided by the Buyer. QuattroPrint stores the Artwork(s) or the PDF Proof(s) upon completion of the printing process for one month only.
The Seller shall not be responsible for checking the accuracy of content of a supplied Artwork.
QuattroPrint offers free PreFlight Artwork Check as part of the Order. We will check the Artwork’s format, size, bleeds and overall resolution. Minor issues spotted during PreFlight Artwork Check Seller will correct free of charge. If an Artwork is not suitable for outputting without major adjustment or other corrective action we will ask the Buyer to rectify the issues or we will offer to do it at an additional cost.
PDF Proofs and variations
It is Buyer’s responsibility to ensure the Artwork submitted for production is mistake free. The Seller shall incur no liability for any errors not corrected by the Buyer where the Buyer has been provided with and has accepted the PDF Proof(s).
QuattroPrint will only proceed with the order if Buyer has accepted the PDF Proof. Buyer approval will only be accepted via the online account. QuattroPrint can not accept telephone approvals.
Variation in finishing of goods within a reasonable tolerance by the Seller shall be deemed acceptable by the Buyer.
Changes to artwork, job characteristics, or turnaround time are not allowed once the PDF Proof is approved and your print job has been sent to production queue – order status “Imposition” or "Printing in progress".
ORDER & DELIVERY
QuattroPrint offers free standard delivery on all orders (UK mainland only). Delivery to other countries might be possible although additional delivery charges may apply. Do not hesitate to contact us to ask for more information.
We will endeavour to process your order, manufacture your printed items and have it delivered to you by courier within estimated 5-10 working days. Specific turnaround depends on the Product and detailed information about turnaround can be found in the Product specification page on the Site. The turnaround is estimated only and based on the typical number of working days that it takes to complete and deliver a product to the Buyer under normal circumstances.
The estimated turnaround is calculated from day after both the PDF Proof is accepted and the invoice is settled in full.
We cannot guarantee that products ordered will be dispatched jointly.
Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Please note that we cannot take responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the Buyer by any action or inaction on the part of QuattroPrint. You must examine all Goods delivered at the time of their arrival.
We shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.
We would like to admit that the Buyer’s content is our priority. NOTE: 95% of all orders are delivered on time.
Changes to Service
We reserve the right to change the conditions of these terms of service. Should we modify these terms in any way the updated version will appear within the TERMS AND CONDITIONS of the Site.
We reserve the right to terminate any account at any time. We reserve the right to amend the QuattroPrint service at any time providing such changes do not adversely alter the nature and quality of the service.
You agree that QuattroPrint may without prior consent delete your account and any related materials including personal information, data, text, files, images and all other materials and that QuattroPrint may prevent any further access by you to any such data. In particular, it is our absolute policy to reject any materials, which we, at our discretion, consider to be obscene, in bad taste or in any other way inappropriate (whether or not to print such materials would be illegal or unlawful).
You agree that QuattroPrint shall not be liable for any loss or damages to you or any third party resulting from the deletion of such information or resulting in any way from the termination of your account and that you will keep QuattroPrint fully and effectively indemnified against all losses, liabilities, damages and costs (including legal costs on a full indemnity basis) suffered by them as a result of the printing in good faith of any material submitted by you.
All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.
We only accept GBP (Sterling) payments. Person who makes an order has to be over 18 years old.
If the order remains unpaid for 10 working days it will be automatically deleted.
You can pay by credit card, PayPal account, or debit card at the time of order. Payment will be taken in full at the time of the order. We accept telephone card payments. Once we receive clear funds on our account we start the process. We also accept direct payments. To make a direct payment or a wire transfer to our bank account, you will need to quote the following when arranging the payment with your bank:
- Account holder: Quattro Group (UK) Ltd
- Sort Code: 20-98-21
- Account No. 10749666
Enter your order number as reference.
Please remember that BACS payments take 3–4 working days to clear our bank account whereas CHAPS payments clear the same day with an admin fee payable.
The price of any product is the price in force at the date and time of your order.
You undertake that all details you provide to Us for the purpose of purchasing Products which may be offered by Us on the Website will be correct; that the credit card, PayPal account or debit card which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit card, PayPal account or debit card details before accepting Your Order.
The contract shall not have been concluded until we have received your valid credit card charge, PayPal charge, or debit card payment details.
We are entitled to refuse any Order placed by Buyer.
Depending on the Product the Buyer may be charged a standard-rate VAT.
Most flyers and leaflets are zero-rated but there are some exceptions. A Product is subjected to standard rate VAT if it's designed (i) to obtain a discount on goods or services, (ii) to obtain admission to premises, (iii) to be used as a calendar, (iv) with major areas for completion (filling form).
Brochures and booklets are usually zero-rated unless they are designed (i) as books of plans or drawings for industrial, architectural, engineering, commercial or similar purposes, (ii) as products that are essentially stationery items, for example, diaries and address books, (iii) to hold other items.
Business stationery (business cards, letterhead, compliment slips) and posters are standard-rated and subjected to 20% VAT.
Design services are standard-rated and subjected to 20% VAT.
For further information please refer to "Zero-rating of books etc" HM Revenue & Customs leaflet.
We reserve rights to modify the prices without notice but with no affect to existing or past orders.
YOU & YOUR INFORMATION
Please be advised that cancellation fee of £10 + VAT will be deducted after an order was placed. The cancelation fee covers admin charges, artwork verification and proof preparation. The cancelation fee is non-refundable.
Orders cannot be cancelled once the PDF Proof was approved and your print job has been sent to production queue – order status “Imposition” or "Printing in progress".
In case the order have to be cancelled on the buyer`s request after it went in to print the buyer will be liable for the full amount of the order.
CLAIMS & LIABILITY
Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to the Seller and the carrier within three clear days of delivery (or, in the case of non-delivery, within 3 days of notification of dispatch of the goods) and any claim in respect thereof must be made in writing to the Seller and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 7 days of notification of dispatch).
If damage has occurred during transit the Buyer must mark the delivery note of delivery service as such or the claim will not be recoverable by the Seller from the delivery service. All other claims must be made in writing to the Seller within 14 days of delivery. The Seller shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Buyer proves that (i) it was not possible to comply with the requirements and (ii) the claim was made as soon as reasonably possible.
If the Work is defective so that the Buyer may in law reject it, said rejection must take place within 7 days of delivery of the goods, failing which the Buyer will be deemed to have accepted the Work.
In the event of all or any claims or rejections the Seller reserves the right to inspect the Work within seven days of the claim or rejection being notified.
All QuattroPrint Products are considered goods made to customers’ specifications and as such are excluded from the right to cancel. Buyer has a right to cancel an Order provided it hasn’t passed Preliminary Work stage.
Please be advised that cancellation fee is £10 + VAT and it covers admin charges, artwork verification and proof preparation. It is non-refundable.
Insofar as is permitted by law where Work is defective for any reason, including negligence, the Seller's liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the Work.
Where the Seller offers to credit the value of the Work, please allow up to 30 days for the credit payment to process.
Where the Seller performs its obligations to rectify defective Work under this condition the Seller shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective Work and the Buyer shall not be entitled to any further claim in respect of the Work nor shall the Buyer be entitled to repudiate the contract, refuse to pay for the Work or cancel further deliveries.
The Seller shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the Work or for any loss to the Buyer arising from delay in transit, whether as a result of the Seller's negligence or otherwise.
Where the Seller offers to replace defective Work the Buyer must accept such an offer unless he can show clear cause for refusing to do so. If the Buyer opts to have the work re-done by any third party without reference to the Seller the Buyer automatically revokes his right to any remedy from the Seller, including but not exclusively the right to a credit in respect of Work done by the Seller.
Where the Work will be forwarded by or on behalf of the Buyer to a third party for further processing the Buyer will be deemed to have inspected and approved the Work prior to forwarding and the Seller accepts no liability for claims arising subsequent to the third party’s processing.
The Seller reserves the right to reject any Work forwarded to him after initial processing by a third party as soon as is reasonably practicable without processing the Work any further. Should the Buyer require the Seller notwithstanding to continue, then the Seller is only obliged to do so after confirmation from the Buyer in writing.
Nothing in these conditions shall exclude the Seller's liability for death or personal injury as a result of its negligence.
The Buyer shall be responsible for obtaining all necessary authorities and consents to reproduce (non-exhaustively) artwork, photographs, copyright text and the like prior to instructing Us to reproduce the same. The Buyer shall indemnify and hold blameless us against all demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that that the reproduction of the materials by us infringes the intellectual property or other rights of any third party or misuses the confidential information of a third party.
All design Work commissioned or ordered by the Buyer and originated by Us shall, as to its material elements and as to the copyright or design right in relation to it, belongs to QuattroPrint.
The Buyer shall not have any right to reproduce or authorize any other person to reproduce any such design Work in whole or in part or do any act which would, in the absence of written authorization by QuattroPrint, infringe any copyright or design right which may subsist in relation to any such design Work.
We may, at the request of the Buyer, assign the copyright and design right of design Work to the Buyer upon payment of our expenses in relation to such assignment.
The Seller shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the Buyer; failure of power supply; lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute; or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Buyer may by written notice to the Seller elect to terminate the contract and pay for Work done and materials used, but subject thereto shall otherwise accept delivery when available.
These conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.